we are pleased to announce that our brand new project


reach out

will be opened to those outside of the empathy membership on


tues 1st dec  

A support, advice and emotional help support line, run initially 4 volunteer team leads, open to any carer of or young person with additional needs via dedicated email, instant messaging or phone line.


The aim of providing a listening and supportive ear, with ongoing support, advise where appropriate or signposting, introduction or referral to other agencies.

Phone line manned    Mon - Sat    6pm - 10pm 

Email and live chat at other times.

Email the

Reach Out Team 

Live Chat

Reach Out Team 

using the icon on the site 

Coming Soon

Call the

Reach Out Team 

We exist to improve the lives of those we work for and what they think matters the most to us.

Take a look at how our families say we have helped them 

Registered Charity 



Email Us